Shipping & Returns

Shipping Policies

* FREE SHIPPING OVER $100 may not pertain to certain order such as some of the following; International Shipping, Canadian Shipping and fees. Etc.

Standard Shipping:

  • If you select our standard shipping method please note that it can take up to 7-10 business days from shipping date for your order to arrive. If you need your items quickly we highly recommend upgrading your shipping to US Priority Mail which takes about 2-5 business days from shipping date or by shipping INSURED UPS shipping which takes about 3-6 business days from shipping date.
  • If you place multiple orders within a short time period we are unable to combine shipping costs, however we may combine orders into one package for shipping.

US Priority Mail:
Shipping with US Priority Mail takes approximately 2-5 business days from the date of shipment to arrive. Please note that this is NOT a guaranteed service and shipping times are approximate(this timeframe does NOT apply for APO addresses). 

Package Insurance:

  1.  If you want your package insured, we recommend choosing Package Insurance at checkout.
  2. Package insurance only covers lost or damaged packages. Once USPS shows a package as delivered, SoftBums Diapers is no longer responsible for the package and the contents. If a package is stolen or missing once it's listed as delivered we urge you to contact the delivery driver and/or file a police report. 
  3. If you do not purchase insurance we cannot be responsible for packages once they leave our warehouse so we strongly encourage the purchase of insurance.

Overnight/2 day/3 day shipping: Please choose this rate on our checkout if you need your package immediately

Return Policies

SoftBums accepts all returns purchased from and that have been unused and unwashed within a period of 180 days (6 months) from date of purchase.  Only items purchased directly from SoftBums will be accepted for return, and only when accompanied by an original receipt.  Refund will be in the amount of original purchase minus shipping and a 10% restocking fee.  Refunds do not include promotions, coupons or other discounts used for purchase; refunds will equal the amount actually paid, minus the 10% restocking fee.  Shipping of returned items to SoftBums is solely the responsibility of the customer and will not be reimbursed.  Items that have been washed or used will not be accepted for return.

If your diapers are no longer covered under warranty or used, they can no longer be returned to SoftBums. However, SoftBums diapers have a great resale value and there are many people looking for good used diapers.  You can try reselling them on Craigslist or other online forums such as our own Facebook page.